Using an estate agent - if things go wrong
If you are unhappy with your estate agent's services or feel you are being
treated unfairly, try to sort things out directly with the estate agent
(or the head office if the agent is part of a chain).
If this does not solve the problem, there are several organisations
that can advise you, including:
If your estate agent belongs to the Ombudsman
for Estate Agents they will help sort the problem out. Or the National
Association of Estate Agents may be able to help if your estate agent
is a member.
OFT role
Under the Estate Agents Act 1979, the OFT monitors the fitness of people
engaged in estate agency work. The OFT will investigate complaints about
estate agents if it looks likely they have not complied with the Act. The
OFT can warn or ban estate agents, but cannot get involved in individual
cases. An OFT investigation will not directly help in any dispute between
you and an agent.
Other pages in this section
Source: The Office of Fair Trading, www.oft.gov.uk
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